New WorldHost programme set to transform skills of customer service supervisors

A new programme within the globally recognised WorldHost suite of customer service training has been introduced to develop the skills of customer service supervisors and support businesses in achieving customer service excellence.

Launching in National Customer Service Week 2021 (04 – 06 October 2021), the new WorldHost Supervising Customer Service programme helps participants to understand the value of excellent customer service, and how to coach their team members to deliver it, helping to instil a culture of customer service excellence.

The two day programme is aimed at those supervising customer service at an operational level and who are responsible for ensuring their team deliver outstanding service, every time.

Jane Rexworthy, Executive Director at People 1st International comments:

“We’re delighted to introduce this new programme to the WorldHost suite of customer service training. Supervisors and managers play a vital role in the service delivery in any customer facing business and therefore it’s critical to invest in developing their skills to help build a customer service culture.”

Helping participants to understand how to build and motivate teams, monitor successes and identify customer service gaps, the programme extends the suite globally recognised WorldHost customer service programmes.

WorldHost Recognised Business, Capital & Regional, is the first company to train their supervisors using the programme. Kate Thursfield, National Guest Experience Manager, Capital & Regional comments:

“We were excited to be part of the pilot for this programme. The two days were really interactive and engaging and helped our people enhance their existing skills, plus gave them an opportunity to listen and learn from one another.

“The sessions on leadership and coaching are particularly beneficial. Takeaway tools such as the Coaching Toolkit that can be used in the workplace will prove very valuable in supporting our supervisors to instil a culture of customer service excellence across our teams.”