Anglia Ruskin University collaborates with Niico to enhance student experience

East Anglia Higher Education Institution, Anglia Ruskin University, has formed a new collaboration with advanced AI & Automation platform, Niico to improve operational efficiencies and enhance its student experience.

Located across four different campuses in Chelmsford, Cambridge, Peterborough and Writtle, Anglia Ruskin is an innovative and global University, which welcomes students from across 185 different countries worldwide.

Originally developed in 2020, Niico is an AI & Automation platform built to automate repetitive, routine manual processes and can integrate with Tribal, Ellucian, Oracle and Microsoft systems without the need to change any existing systems.  

Able to automate any operational process without changing existing systems, the Niico platform is underpinned by a library of 160+ pre-built bots with defined use cases that range from admissions, enrolment and student enquiries financial management and payment processing.

In forming this new collaboration, Anglia Ruskin will now leverage Niico’s advanced technology to significantly improve operational efficiencies through the automation of various manual processes including Admissions Email Management, DBS checks, contextual offer making and HESA Data Futures. Not only will this enhance student experience by alleviating staff members from mundane and repetitive tasks but will also ensure save vital costs and resource.

Alistair Sergeant, founder and CEO of Niico, confirmed: “Niico has been designed specifically for the Higher Education sector, enabling institutions to easily automate repetitive tasks while freeing up vital resource to significantly improve both staff and student experience alike.

We are delighted to be working closely with Anglia Ruskin University and are already seeing impressive results with over 157 days saved on manual intervention cases, together with increased student engagement by freeing up staff to work on other value-added tasks that contribute to providing a positive student and staff experience, which is vital for the future growth and success of the institution. We now look forward to working with Anglia Ruskin on a longer-term basis and are excited to see the results!”

Paul Gallagher, Assistant Director Applications and Digital Development of Anglia Ruskin University, added:

“What impressed us most about working with Niico is their deep understanding of the higher education sector. While many companies can build AI bots, understanding the unique characteristics of the HEI space is essential. The automation library Niico has built addresses many of the key challenges we face as an institution, enabling us to focus on delivering the best possible student experience.”

Having collectively saved in excess of 20,000 administration hours for its growing client base over the last 12 months, Niico is fast-becoming synonymous with significantly improving both staff and student experience.

Underpinned by a growing and impressive team of 25 industry specialists, Niico is on track to more than double revenue by the close of 2025.