QA Group hire ex-BT Officer Lisa Harrington to lead Learning Division

QA Group appoints BT’s Chief Customer Officer Lisa Harrington as Managing Director of its Learning Division

QA Group, the UK’s leading IT and business skills training and education provider, today (15 Mar) announced that Lisa Harrington has joined as Managing Director of the Learning Division.

Harrington joins from BT where she was Chief Customer Officer for the Group, responsible for Customer Experience. Having started her career at Accenture, where she spent ten years, Harrington had a series of roles running different parts of the BT business including BT Wholesale.

Harrington’s appointment is the most recent senior addition to the QA Group following the announcement in November 2017 that Sir Charlie Mayfield, Chairman of the John Lewis Partnership (“JLP”), had joined the QA Group Board as Non-Executive Chairman.

William Macpherson, Chief Executive Officer of QA Group, said: “I am looking forward to welcoming Lisa to the QA Learning division. QA has experienced considerable growth and success over the last ten years, rapidly expanding to become the UK’s leading IT education and skills provider. Lisa brings with her years of relevant experience in working to ensure that customer experience is seamless. She combines being a renowned people manager with a real understanding of customers and deep technical experience. I think Lisa will be a very valuable addition to QA Group and am delighted she will be heading up such a central part of our portfolio, the Learning Division.”

Commenting on her appointment, Harrington said: “The QA Learning division is the UK’s leading business and IT training company. I have always been fascinated by the customer experience and this is especially important in the learning environment. I am really looking forward to getting out across our centres and meeting people across the Division.”

About Lisa Harrington: Lisa Harrington joins from BT. She was Chief Customer Officer for the whole of BT Group from 2015 to 2017. Previously she was CIO and MD Service Operations at BT Wholesale Division from 2013 to 2015 and Managing Director of Transformation from 2011 to 2013. Before that, she was Managing Director of Service Operations in the BT Retail Division from 2010 to 2011 and Customer and Operations Director at BT Consumer from 2007 to 2010. Before joining BT, Lisa was at Accenture for ten years, where she left as Senior Manager.

Lisa is Independent Non-Executive Director at Southern Water (2015-Present) and was Non-Executive Director at the West London Mental Health NHS Trust from 2009 to 2010.

Lisa studied at University College Dublin. She graduated with an undergraduate degree in Politics, German Language and Literature in 1994 and a postgraduate degree in Business Studies in 1996.

About QA Group: QA is the UK’s leading learning organisation providing training, consultancy, apprenticeships and post graduate degrees on a range of technical, business and leadership subjects.  With over 22 UK training centres – including their Apprenticeships and Consulting Academies – and a range of online learning options, QA offer an unparalleled set of learning solutions to both private and public sector organisations.