Groupama Healthcare teams up with North Hertfordshire College

A partnership between a college and a health insurer has shown what can be achieved when business and community work together.

A meeting between health Groupama Healthcare and the Goldsmith Centre for Business (GC4B) has resulted in a commercial partnership between the insurer and the North Hertfordshire College (NHC).

Groupama Healthcare is the 8th largest health insurer in the UK, and has previously won the ‘Best for Customer Service Award’ at the Health Insurance Awards 2009.

The partnership has enabled Groupama Healthcare to train two of their workforce as NVQ assessors, allowing them to support other employees to achieve an NVQ Level 2 in Customer Services.

Groupama Healthcare’s Lisa Hall said: “We have developed a working relationship that delivers what we need and enables us to work together to make the most of our joint time and investment.

“Having a local trainer to deliver these qualifications will save time and money, and GC4B will benefit from our business just as we will benefit from their response to our local needs.”

Employees will also benefit from on-the-job training, process improvement training, and training in UK and international brand awareness.

Groupama Healthcare hopes that all new recruits will be added to the programme, which was developed in association with GC4B.

The partnership has also seen Groupama Healthcare offer support to people applying for jobs in connection with the college.

NHC offers free training for people who have been made redundant or are unemployed. Groupama Healthcare has agreed to support applicants with pre-interviews, helping them build confidence and provide feedback.

Ms Hall continued: “This partnership really shows what can be achieved when business and community works together – it really is a win-win situation.”

Mark Astley