EPA Operations Manager

Our client, a vibrant trade association and End Point Assessment Organisation (EPAO), has recently achieved OFQUAL regulation and is poised for an exciting period of growth. They are seeking a proactive and experienced Operations Manager to manage, maintain, and expand their services.

We are looking for an EPA Operations Manager who brings a blend of EPA/Apprenticeship management expertise and strategic insight to elevate and optimize our client’s EPA program. In this critical role, you will oversee and lead various aspects of the EPA program, ensuring top-tier assessment delivery and operational excellence. Your responsibilities will include establishing and maintaining a robust pipeline of applicants and stakeholders through adept management and coordination.

You will play a key role in advancing our client’s niche end point assessment standards, positioning them as a leader in their field. This role offers a unique opportunity to make a significant impact by driving excellence in EPA operations, ensuring regulatory compliance, and building strong relationships with both internal and external stakeholders. Your leadership will be vital in developing and implementing processes that improve the quality and consistency of our assessment services, thereby enhancing the overall success and reputation of the organization. This position allows you to leverage your expertise to shape and influence the future direction of our clients EPA program 

Key Responsibilities:

Lead the management of EPAO services with a focus on client growth and retention in a niche market.
Aim to establish the client as a leader in their field.
Manage direct reports from assessors and create a high-performing team environment.
Support contracted End Point Assessors to deliver a consistent, standardised, and compliant EPA service.
Build and maintain strong relationships with key stakeholders, ensuring the highest standards of customer service.
Produce reports on EPA performance, including pipeline, threats, and opportunities.
Provide members and associations with expert advice and guidance on skills and EPA.
Conduct training sessions for internal stakeholders and customers on all matters related to EPA.
Serve as the primary contact for external apprenticeship providers, the ESFA, and OFQUAL.
Grow the EPA program through business development activities.

Requirements:

Proven experience managing an EPAO or a training provider.
Previous sales or business development experience is a bonus.
Strong project management skills.
Good communication and organisational skills.
Experience managing a high-performing team.
Experience with curriculum or assessment development.

Role Details:

Employment Type: Full-time, permanent, hybrid.
Location: Remote, requires periodic visits to head quarters in South East England
S Knights Recruitment are a specialist Employability and Skills recruitment agency. We recruit for Colleges and Training Providers across the UK

Job Reference: DH4745
Salary: £35,000 to £40,000
Location: Remote

Source ⇲
fecareers.co.uk