Express delivery operative

Range of express delivery services offered to domestic and business customers; concept of ‘the last mile’, deliveries of all types of goods, care of perishable items, collections and returns across multiple brands, services, concept of reverse logistics

Learn and maintain UK geographic and local road network knowledge to plan and check routes. Road map reading, use of satellite navigation and postcodes to locate addresses

Brand presentation related to delivery transport, uniform and sender especially where multiple brands are carried

Operating policies and instructions relating to click and collect drop points, collections and returns. The principles of customer service and service delivery

Hardware and software used to plan and manage deliveries and collections including hand-held devices to verify and record deliveries and provide real time tracking

Numeracy required to calculate load weights, dimensions , pricing schedules, assessing the dimensions of internet- generated returns

Principles of commercial and common contract law as applied to express delivery businesses. Principles and laws relating to self-employment in express delivery services 

The Laws and Regulations applying to traffic, transport

operations, and to specific goods e.g. hazardous goods

How personal health and lifestyle impacts on ability to work safely and efficiently. The elements of an appropriate, balanced diet and the range of exercises and fitness regimes or techniques that will ensure and maintain fitness for work

Legal and safe procedures, including the manufacturers’ instructions for installing electrical and other goods when these are part of delivery services