SumTotal integrates with ServiceNow to meet learners’ needs

Training embedded and delivered directly within ServiceNow workflows increases productivity and reduces barriers to learning.

SumTotal Systems, a Skillsoft (NYSE: SKIL) company, has announced a new integration with ServiceNow Learning Posts, enabling learning and training content to be assigned directly into ServiceNow workflows. ServiceNow and SumTotal customers can now deliver learning at the precise moment of need, empowering administrators and managers to assign, embed, and provide critical learning and training to employees. 

Category leaders across the world’s most complex and highly regulated industries rely on SumTotal’s learning-centric talent development platform to ensure their businesses maintain training and compliance standards. With the ServiceNow Learning Posts integration, organisations can seamlessly embed training into any existing workflow, including required security and data privacy training upon requesting a new laptop, resulting in more effective and efficient compliance processes and enabling learning in the flow of work.

“Access to learning and development opportunities has never been more critical and important to today’s workforce. As team members are tasked with more responsibilities, organisations seek to deliver training in a manner that drives productivity and keeps learners in their natural workflows,” said Morné Swart, Vice President, Global Product Strategy and Transformation, SumTotal. “Through this integration, customers are empowered to remove unnecessary barriers, adapt quickly to changing conditions, and enable their teams to receive training, learning, and development programs in the flow of work.”  

Designed to increase training completion rates, this integration removes the obstacle of switching between platforms and learning ecosystems and streamlines access to training and compliance tasks in the flow of work. Within ServiceNow, administrators and managers can assign any content available through SumTotal’s learning management system, including learning assets from all content providers, – including the organisation’s custom content. Additionally, SumTotal seamlessly tracks course completion data for compliance reporting.  

Developed by ServiceNow and leveraging SumTotal’s extensive library, the integration also provides a deep range of functionality, including the ability for employees to search for and select content from the entirety of their organisation’s SumTotal Learning Management catalog from within ServiceNow.

Learn more about this SumTotal integration, available in the ServiceNow Store and in SumTotal’s App Marketplace.